Partner Terms

1. Eligibility and approval

• You must register a partner account, verify your mobile number and complete KYC & Tax. KYC means a valid PAN and a verified UPI ID or bank account in your own name. A GSTIN is optional.
• Your links earn only while your account is approved and active. Clicks and orders made before approval, or while your account is pending, rejected or suspended, do not earn commission.
• StarShield Paints may ask for more documents, and may decline any application.
• One account per person or business. Your account, links and referral code are personal and cannot be transferred or sold.

2. How referrals are credited

• You can refer customers with your universal link, a product or service link, a QR code, or the referral form in your portal.
• When a customer opens your link, we remember your referral in their browser for 30 days. If they order or book in that time, the referral is credited to you, even if they don't use the link again.
• If the customer opens links from more than one partner, the most recent link wins. Only one partner is credited per order or job.
• The referral is lost if the customer clears their cookies, uses a different device or browser, or orders after the 30-day window. We cannot restore referrals in these cases.
• A customer whose phone number was already referred in the last 90 days cannot be referred again. The first partner to refer them keeps the referral, unless that job was lost.
• Click counts ignore bots and link previews, such as WhatsApp or Facebook previews. Repeat clicks from the same browser within 30 minutes count once. Clicks alone never earn commission.

3. How much partners earn

• Commission is earned only when a referral becomes a successful sale. That means an online order is paid, or a painting job is marked Won or Completed with a job value.
• The default commission rate is 5% of the order or job value. Some products have their own rate, and StarShield Paints may agree a personal rate with a partner. Where they apply, they replace the default rate.
• Commission is worked out on the amount the customer actually paid, or on the job value we record. Leads, quotes, enquiries and unpaid orders do not earn.
• The rate used is the one in effect when the commission is earned. The rate and amount for every referral are shown in the portal.

4. Pending and credited commission

• New commission is pending for 15 days. This covers the customer's return and refund period. Pending commission is shown in the wallet but cannot be withdrawn.
• After the pending period, the commission is credited to the available balance, after TDS. StarShield Paints may credit it earlier.
• Commission stays pending while an account is suspended. It is credited once the account is reinstated, if it is still payable.

5. Returns, cancellations and reversals

• If an order is returned, refunded or cancelled, or a job is lost, the commission on it is reversed.
• If a reversed commission was already credited, the amount is deducted from the balance. Later commission covers any shortfall first.
• StarShield Paints may reject a commission that breaks these terms, such as a fake, duplicate or self-made referral. The reason is shown in the portal. Rejected commission is not payable.
• Credited and rejected commissions are final, except for reversals after a return or refund.

6. Tax

• We withhold TDS at 5% on commission under Section 194H of the Income Tax Act. A higher rate may apply by law if the PAN is missing or invalid.
• The wallet shows commission after TDS, and shows the TDS withheld separately.
• Partners are responsible for their own income tax and, if registered, their GST.

7. Withdrawals

• You can withdraw once your available balance reaches ₹1,000.
• Payouts go to a verified UPI ID or bank account in the partner's own name. Each withdrawal is confirmed with a code sent to the registered phone.
• There is no payout fee. Payouts are usually sent by Next-day NEFT / IMPS after approval. The bank reference (UTR) is shown in the wallet once paid.
• If a withdrawal is rejected or fails, for example because of wrong bank details, the full amount returns to the balance.
• Withdrawals are paused while an account is suspended.

8. Fair use and prohibited conduct

Partners must not:

• Refer themselves, their own business or their own orders, or create fake or duplicate customers.
• Send spam, or share links where they are not allowed.
• Make false claims about StarShield Paints products, prices or guarantees, or pretend to be StarShield Paints staff.
• Bid on StarShield Paints brand names in search ads, or use our name or logo in domains or social accounts, without written permission.
• Use bots, scripts or paid traffic to create clicks or orders.

If these rules are broken, StarShield Paints may reject or reverse the commission involved, and suspend or close the account.

9. Suspension and closing an account

• While an account is suspended, its links stop earning and withdrawals are paused. Pending commission is kept until the review ends.
• A partner may close their account at any time by contacting partner support. Commission that is already credited will be paid out, subject to the minimum withdrawal.
• If an account is closed for breaking these terms, unpaid commission may be forfeited.

10. Changes to these terms

• StarShield Paints may change these terms, commission rates or programme settings, for all partners or for one partner. Changes apply to commission earned after the change. Commission already credited is not affected.
• This page always shows the terms that apply right now.